While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process.
Below are the steps you need to follow to return an item:
Email email@example.com to request a refund. - Before a return can be processed, we need to verify the purchase was made on ambushmosquitotraps.com.au. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item being returned was purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
Repackage your return - Every Ambush Mosquito Trap is shipped with a receipt that is included in the package. Please return the original receipt with the return - but if you don’t have the original receipt, don’t sweat it (it was on online purchase, after all).
Ship the package with to:
Ambush Mosquito Traps
119 Willoughby Road
Crows Nest NSW
Receiving your refund - As soon as it's in the mail (tracking numbers are ideal to show it's on its way, let us know. You will receive a full refund to the credit card you used to make the purchase. We don't charge restocking fees.